Proven Process

Proven Process for OEM Sealing Solutions

At Global O-Ring and Seal, we understand that finding the ideal sealing solution is critical to the success of your OEM projects. That’s why we’ve developed our Proven Process—a streamlined, customer-focused approach that ensures precision, reliability, and exceptional performance at every step of the way. From initial consultation to final delivery, we partner with you to deliver the right seal for your application, on time and with unmatched expertise.

Proven Process Stage 1

Discovery and Needs Assessment

Requirement Gathering

We work closely with clients to identify application requirements, including the application environment, pressure, temperature, and other operational factors. This helps us ensure that our proposed solutions are precisely tailored to meet their technical and performance expectations.

Problem Identification

We analyze sealing application challenges such as chemical compatibility, wear, extrusion, and thermal degradation to identify root causes of inefficiencies. This process allows us to propose targeted improvements that enhance sealing reliability, lifespan, and system performance.

Feasibility Analysis

We assess if the customer’s requirements are feasible and in line with our capabilities and offerings. This step ensures we can provide a practical and effective solution that caters to the client’s unique needs and aligns with their quality and PPAP requirements.

Proven Process Stage 2

Solution Design and Proposal

Solution Design

We create a detailed design for the sealing solution, considering the needs and requirements identified in the previous phase. Our process focuses on selecting the right sealing solution to maximize durability and performance.

Technical Validation

Our experts conduct tests aligned with ASTM D2000 to validate that the sealing solution meets all performance criteria. This ensures the design is robust and capable of handling real-world application demands.

Proposal Presentation

We present the detailed sealing solution to the customer, including pricing, lead times, material specifications, technical drawings, and required quality documentation. This allows the client to fully understand the proposed solution and how it will meet their needs.

Prototype and Testing

We provide customers with prototypes or samples to conduct testing in their specific application environment. This allows customers to verify the seal’s performance and ensure that it meets all requirements before full-scale production.

Proven Process Stage 3

Agreement and Execution

Agreement Finalization

We finalize the agreement with clear terms regarding sourcing, delivery, and service expectations. This step ensures alignment between the customer’s requirements and our service commitments.

Production and Fulfillment

We manage the sourcing and delivery of sealing solutions, adhering to quality standards such as ISO 9001, and perform quality inspections to ensure compliance. Our fulfillment process is designed to provide timely delivery and consistent product quality.

Inventory Management

We maintain a strategic inventory of high-demand sealing materials and sizes to ensure readily available products. Our inventory management system helps minimize lead times and maximize service efficiency.

Logistic Coordination

We coordinate logistics to ensure sealing solutions are appropriately packaged for safe transit and delivered on time. Our logistics process considers customer-specific handling requirements and shipping preferences to ensure a seamless delivery experience.

Proven Process Stage 4

After-Sales Support and Satisfaction

Product Support

We provide ongoing support to help customers achieve optimal performance from their sealing solutions, offering compatibility guidance and troubleshooting support. This includes assistance for issues such as leaks, improper fittings, or unexpected chemical interactions.

Customer Feedback

We actively seek customer feedback to understand their experience, focusing on aspects such as product performance and service quality. This feedback loop allows us to refine our offerings and improve our service, enhancing our abilities to better meet customer needs.

Post-Sales Evaluation

We evaluate the performance of the sealing solution post-implementation based on customer feedback and reported performance. This step ensures we gather valuable insights to make necessary improvements that enhance our processes and solutions for the future.

Core Values

Customer Focused

At Global O-Ring and Seal, our priority is enhancing the customer experience. We listen to our customers, understand their unique needs, and tailor our solutions to help them thrive, ensuring their trust and loyalty.

Hardworking

Our hard-working ethos is demonstrated daily through our dedication and focus. We tackle challenges head-on, work diligently, and ensure our clients receive their products on time, reinforcing our reputation for reliability.

Problem Solving

We pride ourselves on being proactive problem solvers. When faced with challenges, we approach them with curiosity and determination, developing tailored solutions that meet and exceed our clients’ expectations.

Dependable

Our reliability is the cornerstone of our business. We build trust with our customers by consistently delivering on our promises and being there when they need us the most.

Committed to Excellence

We strive for excellence, never settling for good. This commitment drives us to continuously improve, innovate, and deliver top-quality products and services to our customers.