Supply Chain News: Viton® (FKM) Global Shortage
The availability of Viton®/FKM has been tightening since mid-2021 as a key ingredient used to manufacture the compound has been diverted to the manufacturing of Lithium batteries for Electric Vehicles (EV) and photovoltaic solar panels. Due to the rapid growth of these products, that tightening is becoming more acute as we enter 2022. The key […]$5 Order Minimum, $1 Line Minimum
Get What You Need Imagine this: Your longstanding customer gives you a call, looking for a small number of o-rings you don’t have stocked. Cost-effectively providing what’s needed is key in retaining customer loyalty, while maintaining profitability. With Global O-Ring and Seal’s $5 order minimum, you don’t have to worry about spending more and creating […]
Categories: Operations | | Tags: minimum order charge, order quantity, same-day shipping, shipping options |
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2021: Your Year-End Review of Us
When it comes to level of service, our goal is to go above and beyond what customers expect from us. With our annual survey, we aimed to validate our efforts with results from our customers’ perspective. In our 2021 Customer Survey, we opened the floor to our customers in an effort to obtain their most […]
Categories: Operations | | Tags: customer survey, feedback, order accuracy, product quality, sales team |
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Don’t Settle For Less
Providing excellent customer service is our standard – and we don’t expect customers to settle for less than our best! Responsiveness, operational efficiency, and overall reliability are key for customers when working with a wholesale distributor. Below are a few reasons why customers choose to do business with Global O-Ring and Seal. Sales Team Experience […]
Categories: Operations | | Tags: Data Transparency, expedited shipping, industry expertise, inventory, online resources, tools |
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What Do Our Customers Say About Us?
Quick. Accuracy. Responsive. Knowledgeable. Service. These were the most common words customers used when surveyed about their experience with Global O-Ring and Seal. Our standard is to go above and beyond in delivering the best value to our customers, and our objective was to understand this: What is our customers’ perspective? Fully prompted to be […]
Categories: Operations | | Tags: accurate orders, customer satisfaction, industry expertise, quality, standards |
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