Tag: service

Our Commitment to Better Service

Summary Introduction At Global O-Ring and Seal, we don’t just sell products; we create experiences that make a difference. As a master distributor of o-rings, backup rings, x-rings, cord stock, and related seals, we dedicate ourselves to understanding our customers, anticipating their needs, and going beyond the expected to offer superior service. Our operations revolve […]

Choosing Backup Rings: A Guide

Summary Introduction In industrial systems, small components often play critical roles in maintaining reliability and performance. Sealing elements such as o-rings and backup rings help prevent leaks, maintain pressure stability, and protect equipment from premature failure. Backup rings are support components designed to reinforce o-rings in demanding operating environments. By preventing seal extrusion and limiting […]

Supply Chain News: Viton® (FKM) Global Shortage

The availability of Viton®/FKM has been tightening since mid-2021 as a key ingredient used to manufacture the compound has been diverted to the manufacturing of Lithium batteries for Electric Vehicles (EV) and photovoltaic solar panels. Due to the rapid growth of these products, that tightening is becoming more acute as we enter 2022. The key […]

$5 Order Minimum, $1 Line Minimum

Get What You Need Imagine this: Your longstanding customer gives you a call, looking for a small number of o-rings you don’t have stocked. Cost-effectively providing what’s needed is key in retaining customer loyalty, while maintaining profitability. With Global O-Ring and Seal’s $5 order minimum, you don’t have to worry about spending more and creating […]

2021: Your Year-End Review of Us

When it comes to level of service, our goal is to go above and beyond what customers expect from us. With our annual survey, we aimed to validate our efforts with results from our customers’ perspective. In our 2021 Customer Survey, we opened the floor to our customers in an effort to obtain their most […]

Don’t Settle For Less

Providing excellent customer service is our standard – and we don’t expect customers to settle for less than our best! Responsiveness, operational efficiency, and overall reliability are key for customers when working with a wholesale distributor. Below are a few reasons why customers choose to do business with Global O-Ring and Seal. Sales Team Experience […]

What Do Our Customers Say About Us?

Quick. Accuracy. Responsive. Knowledgeable. Service.  These were the most common words customers used when surveyed about their experience with Global O-Ring and Seal. Our standard is to go above and beyond in delivering the best value to our customers, and our objective was to understand this: What is our customers’ perspective? Fully prompted to be […]

Online Orders & Account Statements

Global O-Ring and Seal strives to make your experience with us easy and accessible, anytime and anywhere. We have upgraded our online customer portal to streamline visibility into open and previous orders, as well as your account statement. Make sure you’re logged in and go under My Account to access these features. Access Orders While logged […]

True Stories Of Customer Success

When time is of the essence, does it seem the universe works against you? Equipment failures don’t conveniently occur during business hours midweek, and unpredictable demand spikes can hurt when you don’t have the resources to meet them. Global O-Ring and Seal strives to not only have the right product at the right time, but […]

Out Of This World Customer Service

Do you ever feel like your requests get lost in space? Or that you’re kept in the loop once in a blue moon? With Global O-Ring and Seal, you don’t need a telescope to see how we go above and beyond to get customers what they need. Here are the many ways we give your […]